Refund policy

Vision Peak Return & Refund Policy

At Vision Peak, we want you to be fully satisfied with your purchase.

Returns

We offer a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must:

• Be unused and unworn

• Be in its original packaging

• Include tags and proof of purchase

To start a return, contact us at:
steynarno95@gmail.com

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

• The item is defective

• The item is damaged

• You received the wrong item

We will work quickly to resolve the issue.

Non-returnable Items

We do not accept returns on:

• Sale items

• Gift cards

• Custom or personalised products

Exchanges

The fastest way to exchange an item is to return the original item and place a new order once the return is approved.

Refunds

Once we receive and inspect your return, we will notify you if your refund has been approved.

If approved, refunds will be processed to your original payment method within 5–10 business days.

If more than 15 business days have passed since your refund was approved, please contact us at:
steynarno95@gmail.com